Terms, in plain English

Effective October 11, 2026

1. About these terms

Camdun Solutions is the business name of Jaelyn Denise, a sole proprietor in the United States. In these terms, "we," "us" and "our" mean Camdun Solutions. "You" means anyone who uses this website or the client portal, or the business that hires us.

By using this website or the client portal, you agree to these terms. If you use them for a business, you confirm you're allowed to agree on its behalf. You must be at least 18.

When you hire us, we'll also sign a written agreement: a proposal, statement of work or services agreement. That agreement and these terms work together. If they ever disagree, the written agreement wins. Our Privacy Policy explains how we handle information.

2. Quotes, work and payment

• Prices on this site are starting points. They aren't offers. Your price is the one in your written quote.
• Work starts after you accept a written quote. The quote sets out the work, the price and the timeline. Quotes are good for 30 days unless they say otherwise.
• No surprise invoices. If the work needs to change, we'll explain why and what it costs, and we won't start the change until you approve it in writing. Email counts.
• Payment. Unless your agreement says otherwise, invoices are due within 15 days. Prices don't include sales tax, which we add where the law requires it.
• Late payment. If an invoice is more than 30 days late, we may pause work after giving you written notice. We will never lock you out of your own systems or data over a late payment.
• Care plans. Care plans are billed monthly in advance. You can cancel at any time, with no cancellation fee. The plan ends at the close of the month you've paid for.
• Third-party software. Software and services we recommend or set up for you, such as hosting, apps and subscriptions, stay in your name and on your billing. Your use of them is between you and that vendor, under its terms. We choose them carefully, but we don't control them and aren't responsible for their outages, price changes or decisions.

3. Who owns what

• Your work is yours. Once you've paid for it, you own the code, designs, documents and other deliverables we create for you. Your accounts and data are always yours.
• Our tools stay ours, but you can use them. We sometimes reuse general tools, templates and know-how we built before or outside your project. If any of that ends up in your deliverables, you get a permanent, free license to use, change and keep using it as part of your work.
• Open-source parts stay under their own licenses. We'll tell you about any license that puts conditions on how you use your work.
• We won't show off your work without asking. We won't name you as a client or show your project publicly without your written permission.

4. Confidentiality

We keep your business information confidential. We use it only to do your work, and share it only with people and service providers who need it for that work and are bound to protect it. This lasts after our work together ends.

We ask the same of you for our non-public pricing, methods and tools.

Neither of us has to keep secret information that is already public through no fault of our own, that we already had or developed on our own, or that the law requires us to disclose. If the law requires disclosure, we'll tell you first unless the law forbids it.

5. Your part

• Give us accurate information and the access we need, and answer questions and approve work in reasonable time. If delays on your side push back a deadline, the deadline moves too.
• Only share data and materials you have the right to share with us.
• Tell us before sharing health, financial or other regulated information, so we can set up safe handling and any agreement the law requires first.
• You remain responsible for your own business decisions and for meeting the laws that apply to your business. We give technology and security advice, not legal, tax or accounting advice.

6. The client portal

The client portal is for our clients and the people they invite. If you have an account:

• Keep your sign-in details private, turn on multi-factor authentication, and don't share your account.
• Tell us right away at security@camdunsolutions.com if you think someone else has used your account.
• The portal records sign-ins and account changes, including the IP address and browser used, to keep accounts safe. Our Privacy Policy explains how long we keep these records.
• We may pause an account if we see signs it has been taken over or misused. We'll tell you why and restore access once it's safe.
• When our work together ends, we'll offer you a copy of your files and then close the account.

7. Acceptable use

When using this website or the portal, please don't:

• Try to get into accounts, systems or data that aren't yours.
• Upload malware or anything you don't have the right to share.
• Overload, disrupt or attack the site or portal, or use bots to scrape it.
• Use them to break the law, harass anyone or send spam.

We may block or suspend anyone who does.

8. Security research

We welcome good-faith security research. If you follow these rules, we won't take legal action against you or ask anyone else to:

• Report what you find promptly to security@camdunsolutions.com.
• Access only as much data as you need to show the problem, don't keep it, and don't share it.
• Don't disrupt our services or our clients' services, and don't use social engineering or physical attacks.
• Give us reasonable time to fix the issue before you talk about it publicly.

This covers systems we run. Systems we build for clients belong to those clients, so we'll pass your report to them. Our security page has more.

9. Website content and links

The words, design and graphics on this site belong to us. You're welcome to link to it, share it and print pages for your own reference.

The information here is general. It isn't legal, tax or compliance advice for your situation. Links to other websites are for your convenience. We don't control those sites and aren't responsible for them.

10. Our promise about the work

We do our work carefully and professionally, to the standard you'd expect from an experienced technology provider. If something we delivered doesn't work the way our agreement says it should, tell us within 30 days of delivery and we'll fix it at no extra cost.

Beyond that promise and anything else in your written agreement, the website, the portal and our work are provided "as is." No one can honestly guarantee a system will be 100% secure or never go down, and we don't. To the extent the law allows, we make no other promises, including implied promises about fitness for a particular purpose.

11. Limits on liability

To the extent the law allows:

• Neither of us is responsible to the other for indirect or unforeseeable losses, such as lost profits, lost revenue or lost business opportunities.
• Our total responsibility for any claim related to our services is limited to what you paid us for the services involved in the 12 months before the claim.
• If you use only this website and don't pay us for anything, our total responsibility is limited to $100.

These limits don't apply to fraud, gross negligence or intentional wrongdoing, or anywhere the law doesn't allow them.

12. Claims from others

If someone else makes a legal claim because of something one of us did, the one responsible handles it:

• You'll cover claims that come from data or materials you gave us without the right to share them, or from your misuse of the website or portal.
• We'll cover claims that work we created for you infringes someone else's rights. This doesn't include your own materials, third-party software or changes made by anyone other than us.

The one asking for help must tell the other promptly and cooperate reasonably.

13. Ending our work together

You can end our work together at any time. Unless your agreement sets a different notice period, we can end it with 14 days' written notice. Either of us can end it right away if the other seriously breaks the agreement and doesn't fix it within 14 days of being told.

When our work ends, you pay for work done up to that date. We hand over your code, files, documentation and any account details we hold, and we remove our access to your systems. Sections 3, 4, 10, 11, 12, 14 and 15 keep applying after our work ends.

14. Disputes

If something goes wrong, tell us. We'll both try in good faith to sort it out within 30 days before either of us takes legal action. Either of us may still go to small claims court, or ask a court for urgent help to protect confidential information or intellectual property.

These terms are governed by the laws of the state where Camdun Solutions has its principal place of business, without regard to conflict-of-law rules. Any lawsuit will be brought in the state or federal courts serving that location, and we both agree to those courts' jurisdiction.

15. The fine print

• Changes. We may update these terms and will post the new version here with a new effective date. Changes don't affect a signed agreement unless we both agree in writing.
• Events beyond control. Neither of us is responsible for delays caused by events outside our reasonable control, such as natural disasters, widespread outages or government action. Payment for work already done is still due.
• Independent business. We work as an independent contractor, not as your employee, partner or agent.
• Transfers. Neither of us may transfer an agreement to someone else without the other's written consent. We may transfer it to a company we form to run this business, as long as these terms and your agreement still apply.
• Notices. Formal notices can be sent by email to the address each of us has on file.
• Everything else. If part of these terms can't be enforced, the rest still applies. Not enforcing a term right away doesn't mean giving it up. These terms, our Privacy Policy and your written agreement are the whole agreement between us about their subject.

16. Contact us

Questions about these terms: hello@camdunsolutions.com. Security issues: security@camdunsolutions.com.